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1. #Plantronics hub unable to connect to server install
2. #Plantronics hub unable to connect to server update
3. #Plantronics hub unable to connect to server upgrade
4. #Plantronics hub unable to connect to server pro

But, during the configuration of a policy, you can change the default Deployment Source from "Plantronics Server" to be your own network share or web server.

#Plantronics hub unable to connect to server pro

Firmware updates must be discoverable by Plantronics Hub and therefore Plantronics Manager Pro must be involved.

#Plantronics hub unable to connect to server update

msi you need, and use your own internal deployment tools to push the update to your users.

Updates to Plantronics Hub can be deployed completely independently of Plantronics Manager Pro. After one hour re-authentication is required.ĭo I have to use Plantronics Manager Pro to host the update for my firmware and software? Can I use my own internal tools instead? What is the timeout for Plantronics Manager and Manager Pro? This interval can be configured differently for each user group if needed. This is called the polling interval and can be found in the Software Settings area of both solutions. How often does Plantronics Hub check for configuration changes? When the locale is not supported, Plantronics Hub is installed in English. Plantronics Hub is installed in the language specified in the Windows "Regions and Languages" settings. How is the Plantronics Hub installation language determined? Applications/Plantronics Hub.app/Contents/Frameworks/amework/Versions/A/Resources/ nfig ~/Library/Application Support/Plantronics/Plantronics Hub/Plantronics/ nfig Where are the configuration files located? Also, during the normal poll cycle, if changes to any of the LDAP groups in Plantronics Manager has been detected, an LDAP query is initiated. LDAP is queried each time the Plantronics Hub software starts up. How often does the Hub client query LDAP? The Plantronics Hub application uses this LDAP information to run a query on the logged in user to determine that users LDAP attributes and to which group they might belong. These LDAP queries are copied to the end users system in the form of JSON files. The creation of these user groups require a group name and a corresponding LDAP query. User groups in both Plantronics solutions are based upon LDAP queries. If the LDAP information is not populated, the Plantronics Hub application will attempt to auto-discover your LDAP server. This information is passed to, and used by, the Plantronics Hub application for the purpose of user group identification. Plantronics Manager/Plantronics Manager Pro does not directly connect to your LDAP or Active Directory servers.

#Plantronics hub unable to connect to server upgrade

This process allows Windows users without administrative permissions to upgrade Plantronics Hub.ĭoes Plantronics Manager/Plantronics Manager Pro need to connect to my LDAP server? PlantronicsUpdate.exe is also a process that runs at start up. PLTHub.exe is the Plantronics Hub process that runs at start up providing all of the functionality expected from Plantronics Hub. What services/processes run at start up on the Windows operating system? Using the clients available from within your tenant will ensure the correct tenant connectivity.

#Plantronics hub unable to connect to server install

How does Plantronics Hub know which tenant to connect to?Įnsure you install the version of Plantronics Hub that is provided from within your tenant. All connection information is housed in this area. How can I easily tell if Plantronics Hub has successfully connected to a tenant?įrom the Plantronics Hub client select Help > Support and expand the troubleshooting details section. Close Plantronics Hub, locate and delete the file called nfig found in C:\Users\\AppData\Local\Plantronics or %appdata%. If a connection to a tenant had happened previously then this file would exist and Plantronics Hub could get confused. Once the Plantronics Hub software connects to a tenant, a user specific configuration file is created. If the TenantID has a value of System, then Plantronics Hub is attempting to connect to our Consumer tenant, not your enterprise tenant. All connection information can be found in this location. From the Plantronics Hub client, select Help > Support and expand the Troubleshooting Details section.